FAQ
Welcome to our FAQ page! At Brew & Sip (operated by JOROPO LLC), we specialize in high-quality mugs, cups, and various household essentials. We’re dedicated to providing clear and helpful information to make your shopping experience as enjoyable as possible. Below are 20 commonly asked questions:
-
What materials are Brew & Sip products made of?
We use a variety of materials, including ceramic, stainless steel, glass, and BPA-free plastic, depending on the product type. Each product description specifies its primary material. -
Can I use Brew & Sip mugs and cups in the microwave?
Most ceramic mugs are microwave-safe; however, products containing metal components or special designs may not be suitable. Always check the product description or any care instructions before microwaving. -
Are your mugs and cups dishwasher-safe?
Many of our items are dishwasher-safe, but we recommend checking the specific product guidelines. Some specialty designs or finishes may require handwashing. -
How can I check if my item is in stock?
The product page will display its availability. If an item is out of stock, you can sign up for a restock notification where offered. -
Do you offer gift wrapping or special packaging?
We occasionally provide gift packaging for select holidays or promotions. If available, you’ll see an option to add gift services at checkout. -
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), various digital wallets, and other secure payment options, which may vary by region. -
How do I change or cancel my order after it’s placed?
Please email us at info@brewxs.com or call us at +1 814-843-1858 as soon as possible. We can modify or cancel your order if it hasn’t been processed for shipping yet. -
Do you ship internationally?
Yes, we ship to many countries worldwide. Delivery times and shipping costs vary depending on your region. -
Where can I find tracking information for my order?
After your order ships, we’ll send you a tracking link via email. If you haven’t received one, please check your spam folder or contact us. -
What if my order arrives damaged?
Please take photos of the damaged item and packaging, then contact us at info@brewxs.com within 48 hours. We’ll work with you to resolve the issue. -
How do I return or exchange an item?
We have a straightforward return process outlined in our Return Policy. Generally, items must be unused and in their original packaging. You can start a return by emailing info@brewxs.com. -
Is there a warranty on Brew & Sip products?
We stand behind the quality of our items. If you experience a manufacturing defect, contact us with proof of purchase, and we’ll assess your eligibility for a replacement or refund. -
How do I sign up for your newsletter or special offers?
You can subscribe to our mailing list on our homepage. We’ll send occasional updates about new products, promotions, and tips for getting the most out of your brew accessories. -
Do you offer bulk or corporate orders?
Yes, we can accommodate bulk purchases for corporate gifts, events, or retail partners. Please reach out to info@brewxs.com for inquiries and pricing. -
Are there any care instructions for stainless steel tumblers?
We recommend washing stainless steel tumblers by hand to maintain their finish and insulation properties. Avoid using abrasive sponges or harsh chemicals. -
Can I customize or personalize a mug or cup?
We occasionally offer personalized items or limited editions. Check our website for any current customization options or contact us directly for special requests. -
Do you have a rewards or loyalty program?
We periodically launch loyalty programs or customer rewards. Keep an eye on our website or subscribe to our newsletter for announcements. -
How do I use promotional codes?
Simply enter the promo code at checkout in the designated field. If the code is valid and meets any required conditions, the discount will be applied automatically. -
Why was my payment declined?
Payment issues can occur for various reasons, such as incorrect card details or insufficient funds. Double-check your information, or try another payment method. Contact us if the issue persists. -
Can I find Brew & Sip products in retail stores?
We primarily operate online, but we occasionally partner with select retailers or pop-up events. Subscribe to our updates or follow our social media for announcements about in-person availability.
If you still have questions, feel free to reach out to us directly. We appreciate your interest in Brew & Sip and look forward to helping you enjoy the perfect mug, cup, or household essential!
Store Name: Brew & Sip
Company Name: JOROPO LLC
Email: info@brewxs.com
Address: 14640 Bull Run Road #123, Miami Lakes, FL 33014
Phone: +1 814-843-1858
Thank you for choosing Brew & Sip! We value your business and are here to assist you with all your needs.